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Macy’s Return Policy Explained

Macy’s Return Policy Overview

Macy’s has a return policy of 180 days for most of the items.

The timeframe for the return starts from the date of purchase. 

Merchandise bought from Macys.com or their offline stores can be returned both online and in-store.

If you reside in the USA or its neighboring locations, you are eligible for getting free returns by mail.

You can also take your merchandise to any nearby store and get it returned or exchanged from there.

How to Return an item to Macy’s?

Macy’s has a straightforward process for returns.

There are two ways of returning items to Macy’s.

It depends on where you have purchased the product from – online or in-store.

In case you want to exchange the item instead of returning it, you can use the terms of Macy’s Exchange Policy to do so.

If the item you opt for exchange is available at the store at the moment of return, it will be provided to you.

For items that qualify for Macy’s Return Policy, there are different processes.

You have to choose the process that suits you at the moment and follow the steps accordingly.

Macy’s Return Policy infographic

Macy’s return policy for items bought from the store

Take the item for return along with the receipt to the nearest Macy’s store.

If you don’t have the receipt, it can be generated through the payment method or from the packing slip or return label.

In case the receipt doesn’t get generated for some reason, you can still get the refund in the form of store credit.

Macy’s return policy for items bought from Macys.com

There are two ways to return a product bought from Macys.com.

1. Return to store

Items that qualify for Macy’s Return Policy can be easily returned at Macy’s stores. You will need to carry the purchased item along with the printout of the order confirmation received through email. 

2. Return by mail

According to Macy’s return policy, returning an item by mail is relatively easy. You have to go through the following steps to carry out the process successfully:

  • Log on to your account on Macys.com where you made the purchase.
  • Navigate to the Orders page in the ‘My Account’ section.
  • Enter the Order Number in the search bar.
  • Go to order details and click on the option “Return Item”.
  • Enter the reason for the return.
  • Choose the refund method.
  • Confirm the submission. Your return request will be placed.
  • After placing the return request, get a print of the mailing label and stick it on the package box.
  • Carry the package to the nearest UPS drop-off location.
  • Macy’s will receive your item/s and initiate the refund or exchange as applicable.

Frequently Asked Questions

Can I get a refund without a receipt?

In case you have lost the receipt, there’s no need to worry. The Return Policy of Macy’s states that you can get the refund even without a receipt.

Who pays for shipping according to Macy’s return policy?

Macy’s offers free returns. It means that your shipping charges are covered by Macy’s, not you.

Can I return items without a receipt?

Yes, you can return items to Macy’s store even without a receipt.

However, the item must have a bar-code sticker on it.

Click here to review the return policy of other retailers.

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