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Macy’s Return Policy (& No Less Than 15 Exceptions!)

Macys is perhaps the most iconic American retailer.

Not only that, but up to not so long ago the Macy’s return policy was one of the best, allowing customers to return their Macy’s items in 180 days.

That is A LOT!

Unfortunately for us customers, that is not the case anymore.

How Many Days Do I Have To Return A Product To Macy’s?

Today, Macy’s Return Policy allows you to change your mind about your order within a 90 days timeframe from the date of purchase .

How Do I Return The Items To Macy’s?

Most products bought at Macy’s, whether online or at one of the stores, can be returned 1 of 2 ways:

  • Return by mail.
  • Return to one of the stores near you.       

There are some (ok, many…) exceptions though, and we will detail it below.

As stated in the Macys return policy, items must be in their original and saleable condition, and include the original tags.

Can I Return All Macy’s Items?

Per Macy’s return policy, some items purchased at a Macy’s store cannot be returned, refunded or exchanged.

For others, the return policy is different than the regular 90 days.

Here are the items that are non-returnable:

1. Live plants

2. Macy’s Beauty Box Items

3. Food & beverage

What Are The Other Exceptions To Macys return Policy?

Unfortunately for the confused customer, there are quite a few exceptions to Macy’s return policy.

We’ve listed them down:

Macy’s Apple Products Returns:

Per Macy’s return policy, Apple products are eligible for return within 14 days

Note that Apple products bought in stores can be returned to the specific Macy’s stores that are selling Apple products;

While Apple items purchased online can be returned both by mail, or at applicable stores.

Macy’s Returns – Area Rugs:

Area Rugs ordered online: Returns can only be made by mail, and cannot be returned to store, and you’ll need to organize the return within 30 days. 

Returns of oversized rugs based on preference will be charged a $99 restocking fee. .

Area Rugs bought in-store: Returns can be made within 7 days only from receipt.

You can contact Macy’s 888-241-8288 to arrange a pickup for the return.

Delivery fees and surcharges will not be refunded on Area Rugs.

Macy’s Backstage Merchandise Returns:

Can be returned to a Macy’s Backstage store within 30 days.

Macy’s Designer Products Returns:

This is somewhat difficult to follow.

Here’s the brands list and terms for return to Macy’s:

Gucci, Longchamp & Tous – 14 days for return, and only to a Macy’s store carrying the brands.

Alexandre London – custom orders are not eligible for return or for exchange.

Burberry30 days for return. For sale merchandise – 14 days, to Macy’s Herald Square. All should include Burberry tags attached and, where applicable, hygiene seal attached. Will be accepted only with original receipt.

Louis Vuitton30 days, at Macy’s Herald Square

Macy’s Return Policy for Dresses:

Can be returned within 60 days : New, in saleable condition and with tags attached.

Will not be accepted worn, altered, or with tags removed

Macy’s Return Policy for Fine & Bridge Jewelry and Watches:

Can be returned within 60 days.

The returned Jewel or watch will undergo a 14 days inspection, and only once passing the inspection a credit will be issued.

Special order products and items that have been altered for size are non-returnable.

Finish Line Shoes:

Can be returned within 45 days.

Last Act Products:

Can be returned with price tags attached within 30 days.

Macy’s Eyeware Return Policy:

Can be returned in 30 days.

Macy’s Lighting Return Policy:

Can be returned 30 days for, in coordination with customer service (not to Macy’s stores).

Shipping fees and surcharges will not be refunded, and a 15% restocking fee will apply.

Returning Macy’s Maternity items:

Can be returned to the vendor (and not to Macy’s stores) by mail only, in 30 days.

Returning Personal Care Items & Small Electrics Returns

Can be returned within 60 days.

Returning Tech Accessories:

Can be returned within 14 days

Returning Tech Watches:

Can be returned within 30 days.

Macy’s Online Returns – This is What You Need To Do:

Per Macy’s online return policy, returning an item by mail is easy.

These are the steps you need to take for a smooth return:

  • Log on to your account on Macys.com where you made the purchase.
  • Navigate to the Orders page in the ‘My Account’ section.
  • Enter the Order Number in the search bar.
  • Go to order details and click on the option “Return Item”.
  • Enter the reason for the return.
  • Choose the refund method.
  • Confirm the submission. Your return request will be placed.
  • After placing the return request, get a print of the mailing label and stick it on the package box.
  • Carry the package to the nearest UPS drop-off location.
  • Macy’s will receive your item/s and initiate the refund or exchange as applicable.

Who Pays For The Return Shipment?

If you reside in the USA or its neighboring locations, Macys cover the shipment costs. 

Macy’s Return Policy To Stores:

Here are the steps you need to take for a smooth and easy return:

Macy’s Returns

Take the item for return along with the receipt to the nearest Macy’s store.

If you lost the receipt, it can be generated through the payment method or from the packing slip or return label.

In case the receipt doesn’t get generated for some reason, you can still get the refund in the form of store credit.

Macy’s Refund Policy – How Does It Work?

If you have your original receipt, the credit card you used and the return label / packing slip, you will be refunded in the original form of payment.

If your return was a gift and you have the gift receipt, a return label or a bridal registry no., you will be refunded in a store credit.

If you don’t have proof of purchase, you may still be eligible for store credit.

In this case, it will be calculated per the item’s lowest selling price in the last 180 days.

When Will I Get My Refund?

of receiving your return.

Once your return is received in store, the credit will be processed You will be credited within 10 business days

Lost My Receipt. Can I Still Get A Refund?

In case you have lost the receipt, there’s no need to worry.

The Macy’s Return Policy allows you to get the refund even without a receipt.


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