HomeGoods Return Policy Explained
HomeGoods Return Policy Overview
HomeGoods is one of the TJX subsidiaries.
It is a US retailer of home decor stores and a sister company to TJ Maxx.
Other related companies in this group are TK Maxx (in UK), Marshalls, Sierra Trading post, Homesense, and Winner (in Canada). They
This is the basics of the HomeGoods return policy:
The timeframe for returning most items is 30 days from the purchase date.
How can I return products to HomeGoods?
Unlike other retailers covered on this website, you cannot purchase Homegoods products online, and the same for returning products.
The only way to return goods to HomeGoods is to find a physical store near you and bring your product there.
For your convenience, we are attaching the HomeGoods store locator here.
What do I need to know before returning products?
Before you return goods to HomeGoods, it’s important to:
- Verify that items are in new and original condition.
- Bring your purchase receipt with you.
What if I can’t find my receipt?
According to HomeGoods return policy, in case you can’t find the receipt of the product you wish to return, bring an ID with you instead.
The ID can be your passport, your license, or other proof of identity.
What is the HomeGoods exchange policy?
In case you wish to exchange the product you purchased, this is what you need to know:
The exchange time frame is 30 days.
You can exchange the products as long as it’s in a new and salable condition.
Used items will not be accepted back by HomeGoods.
What is the Home Goods refund policy?
Once your item has been qualified by HomeGoods for return, the refund will take up to 10 days.
You will be refunded for your original payment method, cash, or store credits (depends on your original purchase).
Can I return goods after 30 days from the purchase period?
According to the HomeGoods return policy, the answer to this question is yes.
It’s better that you return the goods you purchased within the requested timeframe, in a new condition and original package.
However, in case you changed your mind and discover that more than 30 days went by, you can still return]n the product to HomeGoods.
The difference is that in this case you will not be refunded to your original payment method, but store credits.
In addition, Homegoods customer service might decide not to perform a full refund.
Being a sister company, the HomeGoods return policy is the same as Marshall’s return policy.
In fact, most of both brands’ stores are merged and therefore the process is identical.
You can return one store’s products to the other and vise versa.
Home Goods customer service toll-free no. is 18008880776.
The working hours are Monday to Friday, 9 AM to 6 PM est.