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8 Great Tips For Kohls Return Policy

Did You Know These Kohl Facts?

In May 2012 Kohls became the largest department store chain in the US. Today there are 1,158 Kohls locations, in every U.S. state except Hawaii

Kohls was founded by Polish immigrant Maxwell Kohl, switched hands and became public in 1992.

The Kohls return policy is simple, or as called by Kohls – “hassle-free”.

How Many Return Days Do Kohl’s Allow?

It is not a common practice amongst many other retailers, but most items can be returned to Kohl’s within a timeframe of 180 days from the purchase date.

Any Exceptions To The 180 Days Policy?

The main exception in the Kohls return policy of 180 days is the Kohl’s premium electronic products.

These products can be returned to Kohl’s in a shorter period of time:

The return days are 30 days only, and require the original package as well as the valid purchasing receipt or account lookup.

In addition, there’s a special holiday return policy that will be explained below.

How Do I Return An Item To Kohl’s Store?

Per Kohls return policy, there are 2 options to can return items to the stores.

1. Kohls Return Policy For in-store items:

Items purchased in stores can be returned to any of the Kohl’s store locations.

These specific items cannot be returned by mail.

2. Kohls Return Policy For Kohls.com items:

Items that were purchase online on kohls.com can be returned one of two ways:

  1. Physical return to each of the many Kohl’s stores
  2. return the products purchased by email.

Kohls Return Without Receipt – Is It Allowed?

Kohls return policy refers to a situation of a lost receipt as well.

In case you can’t find your proof of purchase, the store will try to locate the purchase in the Kohl’s database in order to process your refund.

If the purchase cannot be traced, Kohl’s will refund you anyway.

Kohl’s refund will be based on the lowest discounted 13-week sale price for the returned product.

Kohl’s Return Policy For certified partner’s products:

In case you want to return a certified partner’s product to Kohl’s, there is no problem.

The Kohls return policy in this case is same as every Kohl’s.com product:

Either return purchase to one of the stores near you, or return by mail:

  1. Re-package the product.
  2. Add the original packing slip/shipping label:
  3. Drop off your return at your nearest shipping center.

What Is Quick return?

A Quick Return is a return process that you can start on Kohl’s App.

Once logging to the app, select the orders section and find your order, or scan the in-store receipt.

The quick return is available only in selected stores, therefore you will need to select the store in the app.

However, you will be able to complete the process at any store that is on the list.

I Got An Incorrect Mail Order. What Can I Do?

Kohl’s acknowledges that mistakes can happen while processing orders.

In such a case, they suggest that you will visit one of the Kohl’s stores next to you, and the mistake will be corrected in no time by replacing or refunding your order.

For extra or missing items received, you are requested to call the Kohl’s customer service at (855) 564-5705 or use the “Chat” option on Kohl’s website.

Ho Do I Return Items By Mail?

  • Log into your personal account in the official Kohl’s website.
  • Find the order number you wish to return and print the status form of your order.
  • Fill out the company’s return form.
  • Pack your package with tags included. If possible, try to pack it in the same package that it was originally shipped in.
  • Send it back to the address indicated in the returns form.

Can I exchange Kohl’s Product By Mail?

No, Kohl’s does not accept exchanges of sizes/colors or other exchanges by mail.

Exchanges can be made only at one of Kohl’s stores.

I Bought An Item With Kohl’s Cash. Will I Get A Refund?

If you used Kohl’s cash to buy your returned item, you can get the Kohl’s Cash back in full.

Kohl’s return policy in Holidays:

If the purchase of these products took place between November 1 to December 25, they can be returned until January 31 with the original package in which they were sold and with the original receipt.

On the other hand, the measures that have been taken regarding the current situation of the pandemic, returns in physical stores may not be possible in many cities for security reasons. So most returns and exchanges will be made online via mail.

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