Fri. May 24th, 2024

Madewell, the famous 130 Apparel and Jeans stores owned by J.Crew, prides itself for maintaining a great customers service.

In fact, a short trip into shopping forums revealed a customers high satisfaction level, at least when it comes to Madewell return policy.

In case you are a Madewell fan or thinking of buying Madewell item, let’s simplify the Madewell return policy terms for you:

How Many Return Days Does Madewell Allow?

According to the Madewell return policy, you are allowed to change your mind about a Madewell item within a timeframe of 30 days from purchase date.

That’s not the best return time, compared to other retailers.

However, it’s a decent time to have a change of mind about an apparel purchase.

Within 30 days you can return the product you bought, as long as it’s:

New, unworn, unwashed, undamaged.

It doesn’t  matter if you bought it online, in a physical store or over the phone.

In all these cases you can return the product, as long as it’s in a sellable condition.

Madewell Refund Policy – How Does It Work?

The Madewell refund policy, just like the Madewell return policy in general, is simple and straightforward!

Once you return the product your purchased, and as long as it’s found to be new and unused, you are entitled for a full refund or exchange.

Refunds will be made to the original payment, unless otherwise agreed.

How Long Does It Take To Process The Refund?

To process the return you need to take into consideration a 3 weeks time.

Once you get an email confirming the return process is done, your refund might take 3-5 business days.

Can I Exchange A Madewell Gift?


If you wish to exchange a gift, you can do that, as long as you can show your gift receipt.

Are There Exceptions To Madewell Return Policy?

As with any other retailer the answer is positive.

There are some exception to Madewell return policy.

  1. Swimwear, bodysuit, or other intimates: For these you better make sure that their original tags as well as the protective liners are intact to the products.
  2. Beauty products can be returned in a new or slightly used condition.
  3. Monogrammed, personalized and / or final sale items are not eligible for a return or exchange.

I Bought A Madewell Item Online. Can I Return It To A Store?


According to Madewell return policy, online as well as phone orders that were shipped to a U.S. address, will be accepted in any Madewell store in the US.

I Bought a Madewell Item In A Store. Can I Return It By Shipping?


As long as it’s within the 30 days timeframe from original purchase date, you can return it by mail.

Remember to include a proof of purchase.

What Is The Return By Mail Address?

The address is: 8150 Industrial Blvd, Suite 250, Breinigsville, PA 18031.

How Can I Find A Madewell Store Near Me?

Here is the Madewell store locator

What is the Madewell Online Return Policy?

This is the process you need to follow for an online return to Madewell:

  • Enter your details here  and follow the steps required to complete the return process.

Is The Return to Madewell Free Of Charge?

That depends.

If you are a Madewell insider, meaning that you joined the Madewell loyalty program, returning goods is free; That is, as long as the return takes place within 30 days.

For all others, if you use if you use the pre-paid return label, there is a low return shipping cost.

This cost will be deducted from your refund.

I Am An International Customer. Can I Return My Order?


If you are not satisfied with your purchase, you can email to receive a return authorization,.

Please note that your mail should take place in 30 days from the original purchase.

You will be provided with a refund by Madewell’s international shipping partner, UPS i-parcel.

The refund will include duties and taxes originally paid on the item.

It will be in the same currency/exchange rate as the original order.

However, you will still be responsible for shipping charges.

If you placed an international order from Madewell by phone, you will not be able to return/exchanged it in Madewell stores.

Madewell Exchange Policy – How Does It Work?

To exchange online, you can start here

Place a new order online for a replacement item, and once your return is received you will be refunded to your original payment method.

This may take up to 3 weeks.

How Do I Contact Madewell’s Customer Service?

These are the contact details in Madewell return policy page:

I Ordered A Marketplace Item : Can I Return It To A Madewell Store?


According to Madewell return policy, items delivered by a Marketplace vendor should be returned directly to the vendor.

It will not be accepted at Madewell stores.

Read about the Petsmart return and exchange policy


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