Fri. May 24th, 2024

Zappos Return Policy Overview

Online shopping can be a little overwhelming considering the fact that there are so many online stores to choose from, growing every day.

There are many factors that need to be taken into account before choosing where to shop online.

From hunting for sales to figuring out the return policies of brands, there is a lot that goes into the process of choosing the right product for yourself.

Since we are required to make a decision based on images and reviews, it’s important that we are able to return the products bought online in case we are not satisfied for any reason.

Therefore, knowing about the return policies of a store before purchasing can make all the difference. 

In case you consider to buy from Zappos, this is what you need to know:

Zappos has a generous return policy of 365 days.

Yes, you read that right.

The Zappos return policy is amongst a few policies that offer customers an extraordinary 1full year for changing their minds.

Take a look at the Infographic below to have a clear understanding of the Zappos return policy:

Zappos Return Policy

Zappos Free Returns: Can I return the goods free of charge?

According to Zappos return policy, Zappos returns are totally FREE of cost.

They pay for return shipping on your behalf.

All you have to do is sign in to your account on and initiate the return request. 

Zappos provides the free standard shipping on all orders, with no min. and no exclusions. You might even qualify for upgraded shipping at no charge:

You need to do is join the Zappos VIP: If you live in the USA it’s free to join and will enable various benefits.

Here’s how you can do this:

  1. Visit the “My Account” page on the portal.
  2. Follow the “Self Service Return Instructions” 
  3. Get a print out of your pre-paid label. You can get the label by asking Zappos to pass it on to you via email. 
  4. Tape the label into the box and drop it off at the nearest USP to send it back.

After receiving the product from you, the regional fulfillment center reviews the package and passes it forward for the initiation of the refund process.

  • Make sure that the goods intended to return remain unworn with the original packaging intact.
  • Some products have security tags attached to them. If you return the product without the original tag, it might not qualify for a refund.

Once the goods are returned, you can either exchange it with another product or ask for a refund.

Zappos refund policy: How long does the refund process take?

Zappos gives you 365 days to request a refund. You can return the purchased goods anytime during the 365-day timeline. The refund process takes about 7 – 10 business days to complete. It may take an additional 2 – 3 days if the refund is issued to a credit card.

The Zappos refund process involves the following steps:

  1. Receiving the package at the fulfillment center
  2. Inspecting the return
  3. Processing it into inventory and completing your refund

Is there a minimum order value for free returns?

This is the best part about Zappos – it offers free returns on merchandise with no minimum order value, sizes, or special exceptions. You can return anything and everything you buy from the site following their “Self Service Return Instructions”.

Zappos Exchange Policy

If the order is eligible, you can exchange it with another product instead of just returning it.

The procedure of exchange is quite simple.

If the product is eligible for exchange, you will find the options, instructions, and terms for the exchange right in the “My Account” section on

We hope you now have a better understanding of the Zappos return policy.

For further details and assistance concerning the Zappos return policy, you can reach out to Zappos Customer Loyalty Team at 1-800-927-7671.

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