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Ross Return Policy – Important Updates

Are you thinking about returning an item to “Ross Dress for Less”?

Wondering about Ross return and refund policy?

We’ve got you covered!

Here’s what you need to know about the Ross return policy, for a successful return.

Do I need to Return Ross Items To The Same Store That I Bought it From?

No, you can return your Ross item to any Ross store you prefer.

How Many Return Days Does The Ross Return Policy Allow?

In case you changed your mind, Ross allows 30 days from the date of purchase to return a product.

My 30 Days of the Ross Return Policy have passed. Is it Too Late to Return The Goods?

No. After 30 days you can still return your goods!

You’ll probably get a store credit instead of a refund.

It’s very important that you have your receipt with you, although in most cases the Ross staff will be able to trace the purchase.

Anything I Need to Know Before Returning a Ross Item?

Items returned to Ross must be in a new and sellable condition.

They should not be worn, and should have the original tag attached to them.

Are There Any Exceptions to Ross Return Policy?

Yes, these are the exceptions:

Ross Fine Jewelry returns:

The Fine Jewelry return policy is same as the general store return policy, with one difference

Fine Jewelry returns / exchanges should have the original tag attached and in addition, the return must be accompanied by the purchasing receipt.

The above items can only be returned to Ross Stores that include a Fine Jewelry Department.

Ross Swimwear and lingerie returns:

The Ross swimwear & lingerie return policy is  same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached.

Ross Open Software Return Policy

Refunds will not be allowed for a software item once it has been opened.

Exchanges will be allowed only in case the software is found to be defective.

Ross Refund Policy – How Does it Work?

According to the Ross return policy, if you return the Ross items within 30 days from invoice date, your refund will be processed via your original payment method.

Ross Refund Verification System

Ross Stores wants to make sure that the refund is applied correctly, and therefore they use a refund verification system.

It means that your returns will be subject to a system verification.

What does it mean?

If you plan on returning a product to Ross, you will be requested to keep your receipt to show during the transaction.

The reason for that is that there is a limit to the number of non receipt refunds that the system allows.

You may be asked to show you valid picture ID (Driver’s License, State Photo ID, Passport or Military ID).

Your refund request may be declined by the system.

Can My Refund Request Be Declined By Ross?

Yes, refunds, store credit or exchange requests might be rejected if  the returned goods are used, worn or altered.

How Will I Get My Refund?

Products that are new and are returned with the original receipt within 30 days of purchase will be fully refunded in the same form of payment in which it was bought.

I Bought At Ross Using A Check. How Will I Be Refunded?

A  5 day waiting period is needed for a cash refund, for products that were purchased using a check.

I Lost My Receipt. Is There a No-Receipt Return Option?

Yes there is!

If you lost your receipt but still wish to return your purchase to Ross Dress For Less, you will be requested to provide a valid picture ID.

If approved by the Ross refund system, you will be given store credit or an option to exchange the goods at the current selling price.

My Gift Card Is Lost. What Can I Do?

Stolen or lost Gift Cards can be replaced for the same value that has remained on the original card.

You will be requested to present the original receipt in order to replace the card.

Refunds, store credit or exchanges will not be given on select product categories in case you don’t show your receipt.

Tags may be required for returns of selected categories.

Can I Buy Ross Online?

Unfortunately the answer is no.

You will need to find a physical store for that, but you can use the Ross store locator.

Need to return something to Ross?

Here are the Ross hours for your convenience, as well as some shopping tips.

Think we left something uncovered? Contact us and let us know! 🙂

 

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