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Wayfair Return Policy & 8 Interesting Facts

Here are the most frequently asked questions about Wayfair return policy:

What Is The Time Frame For Returning Items To Wayfair?

Most items bought from Wayfair can be returned within 30 days of delivery.

Returned items are expected to be in the original condition, and in original packaging.

There are some exceptions to this policy, as you will see detailed and explained below.

Is Return To Wayfair Free?

No.

When you return a Wayfair item you should take into consideration that shipping costs will apply.

The shipping costs will be deducted from your refund.

What Are The Shipping Costs?

According to the Wayfair return policy, the deducted amount can vary per the location of the return.

You can read more about it here

How Do I Return An Item To Wayfair?

According to the Wayfair return policy, to return your order (or just a part of it to) Wayfair, here are the steps you need to follow:

  1. Log in to your account on Wayfair.com.
  2. Navigate to the ‘My Orders’ section.
  3. Proceed with the option to return under the item you want to return. 
  4. Select the Refund method – Original Payment method or Store Credit refund.
  5. Pack the item along with the accessories if any.
  6. Ship the product to the return address UPS or FedEx. 

Wayfair provides a return shipping label within the package you receive.

Are There Items That Are Non-Returnable?

Yes, there are.

According to Wayfair return policy. there are some items that are non-returnable.

Here is a list of the Wayfair’s items that you will not be able to return.

It’s important that you are aware of that before purchasing:

  1. Gift cards
  2. Personalized items.
  3. Clearance items.
  4. Bundled items at discounted rates.
  5. Assembled items
  6. Items marked “Non-Returnable”

However, in case the return is due to damaged or defected goods that were sent to you, the above exceptions do not apply, and the customers service will work together with you to find an acceptable solution.

Are there Any exceptions to the Wayfair return policy?

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Yes, there are some products (or product ranges) with return terms that vary from the majority of the items in the Wayfair return policy .

These are the the products:

1. Wayfair Mattress Return Policy

Mattresses from Wayfair come with a 100-night free trial.

This timeframe is provided to test the mattress and see if it is comfortable for you or not.

Before the 100 nights are over, you can either exchange your mattress with a new one, or get a free return and a refund. 

2. Large Appliance Return Policy

Large products like home appliances are subject to a return period of 30 days from the date of purchase.

However there is a condition in this case: The return can take place within this timeframe only as long as the appliance has not yet been installed and used, and as long as it is returned in it’s original packaging.

Before you install the appliance, you better double check it.

The Wayfair return policy recommends that when you receive a shipment you follow these steps:

1) First scan the package for damage or defects.

2) Then make sure that the product name and product model # fit your order confirmation details.

3) Inspect the appliance inside the packaging.

If you find a problem, damage or wrong item, you should not accept the delivery.

Don’t forget that once you have installed the product you will not be able to return it to Wayfair.

Extended Holiday Return Policy

In addition to the other return policies, there is the extended holiday return policy for items bought between the 1st of November and the 31st of December every year.

The return period for purchase during this period is extended until the 31st of January.

Wayfair refund policy

When returning a Wayfair item, you will be able to choose between receiving a store credit or a refund to your original payment method.

If you opt for a gift card or store credit refunds, it will be done within one business day.

If you choose the credit card refund, it may take up to 5 business days for the process to complete.

There are also other refund methods that take as long as two weeks to complete.

Will My Shipping Charges Be Refunded?

No, outbound shipping costs collected on the initial order will not be refunded per the Wayfair return policy.

This may include:

$4.99 shipping costs for small orders (under $35), and/or upgraded shipping costs (such as expedited shipping costs) and/or assembly services included with the order delivery.

Wayfair Return Policy infographic

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