Forever 21 Return Policy: Return, Exchange & Refund
Forever 21 Return Policy Overview
In a nutshell, Forever 21 allows you to return a product in a timeframe of 30 days from the date of purchase for a refund or an exchange.
This is the same for purchases done in one of the retailer’s physical stores, and/or on the online store.
For the return to be approved, items must be returned in a new condition with tags.
Upon return, you will be asked to present the original purchase invoice or receipt.
Forever 21 return policy exceptions
The return & exchange window has been expanded to 60 days for online purchases due to store closures Corona Virus related.
In addition to that, and similar to most retailers, the Forever 21 return policy allows customers more days to return items during holiday times, as detailed in the website.
Forever 21 return policy for non-returnable items
These are the times that cannot be returned or exchanged according to Forever 21 return policy:
- Food items
- Sale merchandise
- Cosmetics products
- Earrings and body piercings
- Clearance items
- Gift cards / e-gift cards
How to return an item to Forever 21?
There are 2 options to return an item to Forever 21.
- Return by mail – Applicable only for online shoppers
- Return to store – Applicable both for online and physical store shoppers.
Forever 21 Return by Mail
These are the steps to take for an online return to Forever 21:
The return online is prepaid.
These are the steps to take for online returns:
- Log to the returns page here.
- Enter the requested info
- Select the “Use prepaid shipping label“ option
- Fill the required info and submit.
- You will receive a packing slip and a return label.
- Print them and adhere them to the box.
- Mail the package and wait until received by Forever 21.
Forever 21 return to store
Returning your purchases to a Forever 21 store is easy.
All you need to do is to find a store near you by the store locator.
Bring with you the original invoice/order confirmation or packing slip, which can be found inside the package.
Forever 21 Refund process
If you return an item to one of Forever 21 stores, the refund will take place immediately.
It will apply to the original form of payment, and therefore you should allow a few days to see the refund in your account in case you paid with a credit card.
In case you paid with Paypal, you will get a store credit.
For online return, you need to consider some time to process your return and 2-3 weeks until the refund is received.
Forever 21 Exchange Process
In case you prefer an exchange and not a refund, no worry.
You can exchange the goods as long as it qualifies for return as per detailed in the return policy.
Lost your receipt?
In case you lost your receipt or your packing slip (depends on the method of purchase), you will not be able to return the item to Forever 21.
Forever 21 customer service number:
This is the Forever 21 US toll-free customer service number 1-888-494-3837
Beauty by Riley Rose products returns
The returns and exchanges policy also applies to the purchases of “Beauty by Riley Rose” products, bought on the Forever21.com site.
Same as other Forever 21 products bought in stores, online purchases of Beauty by Riley Rose products can be returned in a timeframe of 30 days from the date of purchasing, against a refund or an exchange.
Cosmetics products can be returned in new (or gently used), in the original packaging, and with the return form as other products.
Same as all the other Forever 21 products, all returned items must be new and in original condition, unused & undamaged, with tags attached, and accompanied by the packing slip and the return form.
Same as above, all sale/clearance/gift cards / e-gift cards are nonreturnable unless required by law.