Forever 21, while very successful in maintaining their trendy brand reputation, are less known for having a great customer service.
Looking around for buyers experiences, it’s not rare to stumble into such reviews:
We dived deeply into the Forever 21 return policy to figure out why.
How many days do I have to return a purchase to Forever 21?
In a nutshell, Forever 21 allows you to return a product in a timeframe of 30 days from the date of purchase for a refund, or for an exchange.
This is the same for purchases done in one of the physical stores, and/or on the online store.
However, this has lately been changed/extended:
The return & exchange window has been expanded to 60 days for online purchases due to Corona Virus related stores closures.
Yet to see if it will change back to a 30 days return.
Hopefully it will not!
In addition to that, and similar to most retailers, the Forever 21 return policy allows customers more days to return items during holiday times, as detailed in their website.
Forever 21 returns – are there any instructions?
For the returns to be approved, items must be returned in a new and unused condition, including tags.
Upon return, you will be asked to present the original purchase invoice or receipt.
Can I return all items bought in Forever 21 stores?
These are the items that cannot be returned or exchanged according to Forever 21 return policy:
- Sale merchandise
- Cosmetics products
- Earrings and body piercings
- Clearance items
- Gift cards / e-gift cards
How do I return an item to Forever 21?
There are 2 options to return an item to Forever 21.
- Return by mail – Applicable only for online shoppers
- Return to store – Applicable both for online and physical store shoppers.
Forever 21 online return – how does it work?
First you need to note that the Forever 21 online return is prepaid!
These are the steps to follow for the Forever 21 online return policy:
- Log to the returns page here.
- Enter the requested info
- Select the “Use prepaid shipping label“ option
- Fill the required info and submit.
- You will receive a packing slip and a return label.
- Print them and adhere them to the box.
- Mail the package and wait until received by Forever 21.
Forever 21 return to stores – how does it work?
Returning your purchases to one of Forever 21 store is easy.
All you need to do is to find a store near you by the store locator.
Bring with you the original invoice/order confirmation or packing slip, which can be found inside the package.
What is the Forever 21 refund process?
If you return an item to one of Forever 21 stores, the refund will take place immediately.
It will apply to the original form of payment, and therefore you should allow a few days to see the refund in your account in case you paid with a credit card.
In case you paid with Paypal, you will get a store credit.
For online return, you need to consider some time to process your return and 2-3 weeks until the refund is received.
What is the Forever 21 exchange Process?
In case you prefer an exchange and not a refund, no worry.
You can exchange the goods as long as it qualifies for return as per detailed in the return policy.
Forever 21 – return policy without receipt:
In case you lost your receipt or your packing slip (depends on the method of purchase), you will not be able to return the item to Forever 21.
Forever 21 return policy for Beauty by Riley Rose products
The returns and exchanges policy also applies to the purchases of “Beauty by Riley Rose” products, bought on the Forever21.com site.
Same as other Forever 21 products bought in stores, online purchases of Beauty by Riley Rose products can be returned in a timeframe of 30 days from the date of purchasing, against a refund or an exchange.
Cosmetics products can be returned in new (or gently used), in the original packaging, and with the return form as other products.
Same as all the other Forever 21 products, all returned items must be new and in original condition, unused & undamaged, with tags attached, and accompanied by the packing slip and the return form.
Same as above, all sale/clearance/gift cards / e-gift cards are nonreturnable unless required by law.
What is the Forever 21 customer service number?
This is the Forever 21 US toll-free customer service number: 1-888-494-3837