Thu. Jun 20th, 2024

Ikea Return Policy – Is it Possible to Return My Purchase to Ikea?


Ikea’s return policy allows you to change your mind after purchase, and frankly speaking, you have lots and lots of time to do that.

There are actually not may retailers enabling us such a long change-of-mind time as Ikea, as you can easily see in other return policy reviews.

What is the timeframe for returning my purchase to Ikea?

If you are not completely happy with your IKEA purchase, you may return it to the store.

If goods are not opened, you can return the within 365 days from purchase, (which is a extremely generous timeframe), for a full cash refund.

I case goods have been opened, you are still allowed to return it to Ikea, this time within 180 days from purchase date, for a refund.

You will need to bring 3 things with you, as follows:

  1. Your receipt.
  2. Your ID
  3. The item you wish to return, new and unused.

These Ikea return policy conditions are important, if you are looking for a hassle free return or exchange.

Upon return, your goods will be checked by Ikea employees.

One thing that we highly recommend that you remember, and check before you proceed to starting the Ikea return process:

The Ikea return policy clearly states that if the returned items are discovered to be different from the original state when bought; OR unclean; Or discolored; Or otherwise damaged in any way:

In any of the cases stated above, you will probably not be refunded by Ikea.

Are there exceptions to the Ikea Return Policy?

Yes, there are some exceptions to Ikea return policy.

The Ikea refund policy does not apply to the following items:

  1. Plants – These can’t be returned to Ikea
  2. Cut fabric – can’t be returned to Ikea
  3. Custom countertops – can’t be returned to Ikea
  4. Products that are sold as-is: These products are sold at discounted prices, and therefore are no returnable as well.
  5. Mattresses: These can only be exchanged, and only within a 90 days timeframe.

How Do I Return an Item to Ikea?

According to Ikea return policy, you can return goods to Ikea in 1 of 2 ways:

  1. Ikea online return – valid for online orders only, small items
  2. Return to store.

How Does Ikea Online Return Work?

In order to start the Ikea online return option, all you need to do is fill your order number and shipping address, and proceed per Ikea online returns instructions.

You can also start the Ikea online return process by entering your email address (at same link as above).

Is There An Ikea Location Near Me?

Ikea operates more approximately 460 stores worldwide!

If you are looking for an Ikea location near you, you can use this Ikea store locator.

Once you find the nearest Ikea store, please go to the Exchanges & Returns department at the store, and follow their instructions.

How Do I Exchange an Ikea Item?

Per Ikea exchange policy, you can exchange an Ikea item without ay hassle.

All you need to do is bring with you the following:

  1. The product you wish to exchange
  2. Your ID
  3. Your receipt of purchase (or online order confirmation)
  4. The credit card used to make the transaction.

My Order Is Missing an Item. What Can I do?

Per Ikea return policy, in case your order has been received damaged or is missing an item, You can contact the Ikea customers service or find an Ikea store near you.

Ikea customers service will strive to find a solution to your problem.

Is your product damaged?

You will be requested to bring it with the proof of purchase to the store with you.

What is the Ikea Refund Policy?

Ikea Refunds are performed to the same payment form originally used to buy the Ikea order.

Is Ikea Mattress Return Policy Different Than The Regular Ikea Return Policy?

Yes, the Ikea mattress return policy is different.

You can exchange your mattress within 90 days from purchase date.

Please note:

You are only allowed to perform this exchange once.

In case you are not happy with your mattress replacement, you will not be able to exchange your Ikea mattress again.

Ikea Return Without Receipt – Is That Possible?

In case you lost your receipt, and you still want to return your Ikea purchase… well:

The Ikea return policy does not really refer to this option, although it is most common to lose receipts within the long period you are allowed to return your purchases.

Therefore, we highly recommend that you contact Ikea’s customers service in this case.

Ikea employees will probably try to help you, and look for the proof of purchase.

However, again: According to the Ikea return policy, they are not accustomed to do that.

It’s better to save the Ikea purchase proof for anything that might come up in the future.

Just to stay on the safe side.

How Can I Get in Touch With Ikea?

This is the Ikea customers service phone no:


You can also Chat with an Ikea representative via the chat option – in their website.

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