Fri. May 24th, 2024

Extended Returns Policy

Before we simplify the Matalan Return Policy for you…

You Probably Don’t Know These Matalan Facts!

Matalan was established by John Hargreaves in 1985.

As of 2021, the company employs more than 13,000 people,

It has 230 stores in the UK, and 32 franchise stores in Europe, and the Middle East.

What Is The Matalan Return Policy?

According to Matalan return policy, you may return your purchased products by 1 of 2 ways (whether they were purchased in store or online):

  1. Return online – via royal mail.
  2. Return to one of Matalan stores.

Items should be returned with the original proof of purchase (receipt or invoice).

The returned items should be unworn, in a re-salable condition, with all tags and labels attached, and including undamaged packaging.

How Many Days Do I Have To Return A Matalan Product?

For online orders, Matalan offer refunds within 14 days from receiving date.

How Do I Return Items Bought in Store?

You can check for a Matalan store near you in this store locator.

(During Covid time it is preferable that you check if store is open).

Note that Matalan does not accept returns to the clearance stores.

How Do I Return Matalan Items Bought Online?

You can return your online orders to a Matalan store, or return it using Royal post.

In any case, don’t forget to bring the invoice from your online package with you.

Once refund processed, (in 14 days) you will receive an email with a confirmation.

What is The Procedure For An Online Return?

To return your items online, these are the steps you need to take:

You can return any online purchases to Matalan for a refund to the below address –

Matalan Web Returns
DC Goods In
Perimeter Road
Knowsley Industrial Park
L33 7SZ

In addition to the returned items in the original condition, parcel should include the delivery note (with the returns section completed, including the reason for return).

Do Matalan Pay For The Return Shipments?

Unfortunately not.

You will have to pay for the return costs, unless the reason for return is damaged items received.

When Will I Get My Refund?

According to Matalan return policy, you should expect 14 days for your refund to be proccessed.

You will receive an email confirmation once your refund has been processed.

How Will The Matalan Refund Be Issued?

The refund will be issued in the original method the payment was made.

I Payed Using a Gift Card. How Will I Be Refunded?

If your payment was made using Matalan gift card, a refund card or an e-gift card, you will be refunded to the original card.

How Do I Contact Matalan’s Customer Service about My Post Return?

If you need advice on returning by post, you can email Matalan at

Does My Item Qualify For A Refund?

All items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

I Lost My Receipt. Can I Still Return The Goods?


Your Goods can be returned without your original receipt, however:

Without the receipt you will be exchanged or refunded in refund cards/vouchers only, at the last known selling price.

I received A Gift Voucher. Is it refundable?


Gift vouchers are non-refundable, and cannot be exchanged for cash.

Can I Return External Brands Items Bought at Matalan?

Yes, please see below the list of suppliers eligible for return:

Please also note that the below can be refunded, but not exchanged, in store.

  • Fusion, Curtina & Laurence Llewelyn Bowen
  • Muriva
  • Arthouse
  • Cascade
  • Lloyd Pascal
  • Origins
  • Tower
  • Angelcare
  • Kaikoo
  • Clair de Lune
  • Lister Cartwright
  • Fenn Wright Mason
  • Red Kite
  • Home accessories (standard items) by Premier Decorations

I Bought The Item I wish To Return For A Discounted Price. How Will I Be Refunded?

According to Matalan return policy, if you return a single item that was bought as part of a multi-buy discount (example: 2 for £30) you will be refunded the full price of the product, deducting the discount given.

If you return all the items purchased within the multi-buy sale,  you’ll be fully refunded.

What Are The Exceptions to The Matalan Refund Policy?

Matalan’s website details a list of exception (while stating that there might be others as well).

The below will not be replaced or refunded unless packaging is returned unopened and undamaged, due to reasons of health, hygiene safety or copyright.

  1. Pierced earrings
  2. Cosmetics/fragrances
  3. Hats
  4. Hair accessories
  5. Duvets
  6. Duvet covers
  7. Pillows
  8. Mattresses
  9. DVDs
  10. Confectionery
  11. Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
  12. Control wear
  13. Hosiery
  14. Swimwear (unless the hygiene strips and tags are still in place)

The Matalan Return Policy is very long, and might detail cases that are not stated in this post.

It is our recommendation that you visit the website or contact the Matalan customer service in case you have an unanswered question.

For other retailers return policies click here





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