Before we go into the Gamestop returns details, let’s take a short quiz…
How many of these facts do you know?
- GameStop’s first name was Babbage’s.
- The first Gamestop store (Babbage’s…) was in 1984.
- It was established by students from Harvard.
- The reason they require fingerprints from some of you who trade in games, is a police requirement from 2014.
- Gamestop opened MovieStop in 2004.
- In addition to retail stores, GameStop owns and publishes Game Informer, a video game magazine
Ok, we’re here to explain you how to return a product to Gamestop, not for quizzes 🙂
Gamestop returns policy is somewhat strict, as a matter of fact.
How Many Return Days Do Gamestop Allow?
Gamestop returns policy has a strict return time frame of 30 days, starting on the day of purchase.
A receipt is required for online and for store returns, and goods should be returned in the original/sellable condition.
Gamestop Returns Policy – Hoe Does It Work?
You can return your Gamestop purchase in 1 of 2 ways:
- Return your product to a Gamestop store
- Return your product online.
Online Gamestop Returns – Here’s How It Works:
To start a return log in to your order history.
If the order is eligible for return, follow these 3 steps:
- Select whether you’d like a refund or replacement.
- Send your return back to the warehouse.
- Track your return status in Order History.
I Want To Return My Online Gamestop Item To A Store. Can I do that?
Sure!
Follow these steps:
Log in to your Gamestop account.
Once your order is traced, select the option to return your items in-store.
Print the packing slip, then head to the nearby Gamestop store to process your return.
Gamestop Refund – How Long Does It Take?
The store can exchange your product on the spot providing it’s available, or issue your refund per your request.
The refund will be processed according to your financial institution’s processing time.
Important to know:
In case your purchase was paid in cash and exceeded USD 150, the refund will take place by check issued from Gamestop’s corporate office within 14 days.
I Wish To Return A Gift. What Do I Need To Do?
In case you are interested in exchanging or returning a Gamestop item that you received as a gift, you should have your gift recipe with you when you return the item.
You will only receive an exchange or a gift card of equal value.
Moreover, Gamestop may refuse any return.
I shipped My Return To Your Warehouse. What Happens Next?
Once your item arrives in our warehouse, you will receive a confirmation email.
The refund/replacement (per your choice), will be processed within 7 business days, with the original shipping method you selected.
Do I Pay For Return Shipment?
No, GameStop will cover the return shipping costs.
Are There Exceptions To The Gamestop 30 Days Return Policy?
Yes, there are a couple exceptions:
Unopened New Tablets:
For these you have 14 days to get a full refund.
Downloadable Content:
Gamestop does not offer a refund or exchange of any kind for downloadable content.
Gamestop Returns For Pre-Owned Items:
There is a full refund in a 7 days timeframe from purchasing.
However, in the case of pre-owned products, if you prefer an exchange instead of a refund, the exchange time frame would be 30 days.
I Received A Defective Product. What Is The Gamestop Return Policy For Such Cases?
If case you buy or receive an item and discover a defect or damage, you should let Gamestop know that within a timeframe of 30 days.
It will be replaced with a similar item.
After 30 days, the terms and conditions of the manufacturer’s warranty apply.
Must I Return A Gamestop Item To The Same Store It Was Purchase From?
No.
You are not obliged to return the Gamestop product to the same store.
All you need to do is find the closest store near you and return the product to this store.
How Long Does It Take To Get a Refund For An Online Order?
At the moment refunds or replacements for items purchased online may take up to 3 weeks to process.
I Want To Change or Cancel My Order. Can I Do That?
In the event you have regretted your online order before you received it, you can simply cancel or change your order.
All you need to do in this case is this:
Access the “Check an order” option on the GameStop website account, select the option to see your orders, make the required change.
Note that you don’t have to wait for your product to arrive before making the change.
Promotional Discounts And Returns
According to Gamestop returns policy, in case you have made a purchase with a promotional or discount code or during a special offer, the store will refund the price you paid.
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