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Home Depot’s Return Policy Explained

Home Depot’s Return Policy Overview

Home Depot’s Return Policy is amongst the best return policies available.

It is a generous policy with the customer best in mind, simple and straightforward. 

Most items can be returned to Home Depot within a timeframe of 180 days from the date of purchase unless otherwise stated.

However, if the purchase was made with The Home Depot Consumer Credit Card, you can return it in 365 days (!)  from the date of purchase and receive a full refund.

Worthwhile for customers to get a consumer credit card!


Home Depot's Return Policy infographic

How to return items to Home Depot?

There are 2 ways to return products to Home Depot:

  1. Return to a physical store. For your convenience, here is the store locator.
  2. Return online.       

If you have a Home Depot account, follow these steps:

  • Log in to your account on www.homedepot.com.
  • Select the products you want to return from My Orders.
  • Click on Return Item.
  • If the eligibility criteria are met, you will receive a return Return Mailing Label by email.
  • Paste the Return Mailing Label on the product package and drop off in the nearest UPS drop-off location.
  • Your refund will be processed once Home Depot receives your return.

Home Depot return policy exceptions

While most items can be returned in a timeframe of 180 days, Some product groups return rules are different.

30 Days return policy items:

The items below can be returned within a timeframe of 30 days of the date of purchase: 

  • Area Rugs
  • Consumer Electronics (Television and Air Conditioners)
  • Furniture
  • Gas-powered equipment
  • Commercial Generators
  • Tractors

Home Depot Appliance Return Policy

Home appliances, such as Refrigeration appliances, washers, dryers, dishwashers & microwaves should be inspected upon delivery or in-store.

However, in case a defect is discovered, the item can be returned within 48 hours, if damage or defect is reported. 

Home Depot Plant Return Policy

The return policy on plants and accessories is quite simple. You get a guarantee on all perennials, shrubs, and trees for 365 days (one whole year!).

Additionally, if you receive plants that are dead or damaged, you can always replace them for free within 3 days from the date of purchase or delivery.

Home Depot Paint Return Policy

Home Depot offers a “paint satisfaction guarantee policy”:

You can return your paint with a receipt within a 30 days timeframe (including interior & exterior liquid paint).

The paint will be refunded or replaced, per your choice.

There are some exclusions to this policy and Home Depot might decide not to accept the return in specific cases.

Home Depot Non-Returnable Items

Home Depot has a strict return policy on non-returnable products.

It is advised to keep a note of this before buying any product.

Items with “non-returnable” stickers mentioned in the product description cannot be returned to the store once they are bought.

Home Depot Return Without Receipt

If you can’t find your receipt, in most cases, Home Depot can trace it within 30 days in the system when a purchase is made using a credit card or a check.

In case of purchases made via The Home Depot Consumer Credit Card, it may be traced in the system within 365 days of the date of purchase.

For a full refund, items must be returned in a new condition with all components.

Home Depot Refund Policy

Returns for products with a purchase proof will be refunded, or exchanged, or credited to your account, or refunded via The Home Depot store credit – per your choice.

Refunds will be issued to the original way of payment unless noted differently in the Home Depot’s return policy exceptions.

According to Home Depot’s return policy, returns for purchases made via gift card/Store Credit will be refunded as a Store Credit.

To conclude, it’s clear that Home Depot cares for customers’ satisfaction.

There are not a lot of stores offering a 365 return option for store cards holders, and 180 days for other customers.

Read about Best Buy return policy     Walmart return policy    Gamestop return policy



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