Fri. May 24th, 2024

Before we dive into Brandy Melville return policy, we have a short confession to make:

We love Brandy Melville, the fashion savvy’s apparel stores, and more than that:

We LOVE the story about the unique name!

In case you’re not familiar with it, Brandy Melville is an Italian origin retailer, named after two people in love.

Brandy, an American girl, and Melville, an English guy, who met and fall in love in Rome.

Or at least that’s what the story says…

Anyway, our business here is to help you find your way in the Brandy Melville return policy, which is what we will do right away!

Can I return ordered products to Brandy Melville?

Sure you can.

However, it’s important that you know:

According to Brandy Melville return policy, you do not have a lot of time to change your mind about an order.

How Many Return Days Does Brandy Melville Allow?

You should return your items in 14 days only.

Not one of the best return policies covered in this website.

Brandy Melville Return Policy – Before You Start:

The retailer expects the returned items to be in a sellable condition, otherwise it would not be approved.

Brandy Melville requests that you pack the return shipment in a solid package, to assure that package is received in a good condition.

And remember – better keep your proof of shipment for the return package!

Where Do I Send My Return Shipment To?

Inside the package you get from Brandy Melville there is a return paper with instructions.

You are requested to follow the instructions closely.

First – you should list on this paper what items are included in the return package.

This is the return address for Brandy Melville return shipments:

Brandy & Melville, Csanyi L. Utca 34, 1043 Budapest, Hungary.

Are Brandy Melville Returns Free Of Charge?

It depends.

If the value of the returned goods is higher than EUR30, the return will be free and no cost for you.

Can I Combine Returns From Several Orders To One Shipment?

Yes, you can.

As long as you send the return package within a 14 days time from receipt of goods, it is not a problem to combine the orders to one shipment.

What Do I Do If The Order I Get Is Faulty / Defected?

In this case, you are requested to contact the customer service, to conduct your return free of charge.

I Bought An Item Online. Can I Return/Exchange It In A Store?


At the moment, according to Brandy Melville return policy it is impossible to return an item bought online to a Brandy Melville physical store. The only option is to return it by mail as detailed above, to Brandy Melville’s online warehouse in Hungary.

Can I Also Get A Refund For Sale Items?


According to Brandy Melville return policy, as long as you return the items within a 14 days timeframe (from receipt of goods), it doesn’t matter if it is sale items or not and you can return them, according to the instructions detailed above.

How Do I Get My Refund Back?

The Brandy Melville return policy details 2 ways for refund.

It depends on how you paid for your order.

If you paid by PayPal or with a credit card, you will be refunded to same payment method.

This will take place automatically after your return is accepted and processed by Brandy Melville.

There is nothing you need to do, only wait for a couple of days.

If you paid via a bank transfer, the process is a bit different.

You will need to supply Brandy Melville customer service with your banking information.

In this case, you should send them the required info including all details, for a flawless transaction.

How Long Does It Take For Me To Be Refunded?

It takes some time to receive and process the order.

Once it is checked and found to be in a new / sellable situation, the refund will be done ASAP.

You should expect a time between 3 to 14 days to process your refund, but it may reach 30 days.

How Can I Contact Brandy Melville Support?

In Europe:

You can call Brandy Melville in Germany at +49 30 91748784.

You can send them a mail at

Find Brandy Melville worldwide store locator here

Compare return policies here

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