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Best Buy Return Policy Explained

Best Buy Return Policy Overview

Best Buy has a standard return policy of 15 days, starting from the date of purchase. 

There are exceptions to this policy (detailed below).

Important to note:

Like other retailers’ return policy, Best Buy offers a membership program, extending the return timeframe to 30 / 45 days (depends on the program you choose).

The items eligible for a full refund and exchange, with or without a receipt, can be exchanged through an easy process. 

There are exceptions to this policy:

Items that require activation (such as cell phones and electronic devices) can be returned in 14 days.

Wedding registry items can be returned in the timeframe of 60 days.

According to the Best buy return policy, items should be returned including all accessories and packaging, otherwise, it may be denied or partially refunded.

To better understand the return process,  take a look at the infographic below which shows you exactly how you can return goods purchased from Best Buy.

Best Buy Return Policy

Best Buy Return Policy No Receipt

Usually, Best Buy will accept an item back without a receipt.

However in certain cases, the return may be denied or limited, and it is possible that the refund will not be full and will exclude sales taxes & fees.

Best Buy Appliance Return Policy

Before accepting any delivery of a major appliance, you are requested to carefully inspect it, and you may reject the delivery in case you find a defect or damage.

Once delivery is accepted, in case you are still not satisfied due to various issues, you may contact support (and not the store) in a timeframe of 15 days. 

What is the Best Buy Restocking Fee?

To return items that require activation, you will have to bear the restocking fee of $45. 

DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, Drones, premium camcorders, projectors, projector screens, and special-order products account for a stocking fee that equals to 15% of the item purchase price.

The restocking fee for unopened goods is exempted for various states in the US, which are as follows:

  1. Alabama
  2. Colorado
  3. Hawaii
  4. Iowa
  5. Mississippi
  6. Ohio
  7. Oklahoma
  8. South Carolina

Apart from these states, the exemption is applicable wherever the restocking fee is prohibited by law.

Best Buy Return Policy for “My Best Buy Elite” or “My Best Buy Elite Plus”

Best Buy offers membership programs for its loyal customers. 

These membership programs fall into two categories – 

  • My Best Buy Elite membership
  • My Best Buy Elite Plus membership

Those who subscribe to the membership plans, get access to various advantages from Best Buy. 

For those who have signed up for My Best Buy Elite membership, there is a 30-day extension on the standard return policy.

For those who have signed up for Best Buy Elite Plus membership, there is a 45-day extension on the standard return policy.


1. The extension period is counted from the date of purchase.

2. The membership benefits do not affect:

  • Cell phones and devices that require activation 
  • Wedding registry items

What is the Return Process?

If you have made up your mind to return your product to Best Buy, you need to understand the process behind the returns:

There are three options for returning items to Best Buy.

  • Return in Store – here is Best Buy’s stores list 
  • Return by Mail
  • Use a Best Buy Prepaid Label

For a seamless product return experience, make sure to have the products you want to return with proper packaging. 

Refer to this Infographic for a better understanding of the return process:

What is the Refund method?

According to the Best Buy return policy, for items returned by mail, the processing of refund takes around 7–15 business days. 

For cash payments of more than $800, check payments of more than $250, or debit card transactions without a prominent credit card logo, the amount is refunded via check in 10 business days.

Exclusions to the Best Buy Return Policy

Here are some exceptions that need to be considered while talking about the Best Buy Return Policy:

Custom Orders: Non-returnable.

Gifts: For return on items as gifts, the refund will be treated as store credit.

Apparel: Only those clothing items that have the original tags and kept in proper condition will be accepted.

Bundle or Promotional Discount Items: Items that are part of a bundle or discount are eligible for return and refund after deduction of the discount/freebie value.

Best By Express, Best Buy For Business, Best Buy Education: On purchasing products through these programs, the returns will be only applicable in-store.

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