Gamestop Return Policy Explained
Gamestop Return Policy Overview
Gamestop return policy has a clear time frame of 30 days, starting on the day of purchase.
A receipt is required for online and for store returns, and goods should be returned in original condition.
The full Gamestop returns policy for in-store purchases:
The first important thing you should not forget is the purchasing receipt.
Without the receipt, you will not be able to return products to Gamestop.
Now please review the list below, covering all return options:
Returning unopened goods:
There is a difference between most Gamestop items return policy to tablets return policy.
For unopened new Gamestop products, Gamestop will give you a full refund within the 30 days of purchase.
However, for tablets, the timeframe for return is not 30 days, but 14 days only.
Returning opened goods:
In this case, there is no difference between tablets and other products you bought on Gamestop:
Both can be returned in a time frame of 30 days.
Returning new accessories:
Whether they are opened or unopened, there will be a full refund in a timeframe of 30 days.
Returning unopened new tablets:
There is a full refund In 14 days of purchase.
Returning pre-owned merchandise:
There is a full refund in a 7 days timeframe from purchasing.
However, in the case of pre-owned products, if you prefer an exchange instead of a refund, the exchange time frame would be 30 days.
One exclusion in the Gamestop return policy:
For downloadable content (DLC), for PC Downloads and/or Digital Games:
The above are non returnable in case you are not happy with the product.
How are Gamestop Refunds issued?
Once you return an item to Gamestop and refund is approved, it will be issued to you in the original payment type you used.
In case your purchase was paid in cash and exceeded USD 150, the refund will take place by check issued from Gamestop’s corporate office within 14 days.
In case you are interested in exchanging or returning a Gamestop item that you received as a gift, you should know this:
You must have your gift recipe with you when you return the item.
You will only receive an exchange or a gift card of equal value. Moreover, Gamestop may refuse any return.
Gamestop policy for defective or damaged items:
If the case you buy or receive an item and discover a defect or damage, you should let Gamestop know that within a timeframe of 30 days.
How do you return a product to Gamestop?
Products bought by mail:
It’s important that they are in the original packaging, including manuals, cables, and all accessories that were received with the product in sellable condition.
To which stores can you return a Gamestop product?
You don’t have to return the Gamestop product to the same store you bought it in.
In fact, you can return products purchased in a GameStop store at any GameStop location.
All you need to do is find the closest store near you and return the product to this store.
Online orders – can you get a refund if you ordered from Gamestop online?
The answer is yes. You can return items purchased online by using the same return label and making sure the products are packed in the same boxes it arrived with.
Once received at the warehouse, Gamestop will issue a refund to the same payment in which order took place, whether its a credit card, a debit card, PayPal, or ApplePay.
In case the order was paid with a GameStop gift card, you will be refunded by a new gift card
How long does it take to get a refund for an online order?
At the moment refunds or replacements for items purchased online may take up to 3 weeks to process.
To summarize the GameStop Return Policy
You can exchange or return new items only if they have not been opened and they are in the original condition.
Changing or canceling orders
In the event you have regretted your online order before you received it, there’s a simple solution:
You can simply cancel or change your order.
All you need to do in this case is this:
Access the “Check an order” option on the GameStop website account, select the option to see your orders, make the required change.
Note that you don’t have to wait for your product to arrive before making the change.
Promotional discounts and returns
According to Gamestop return policy, in case you have made a purchase with a promotional or discount code or during a special offer, the store will refund the price you paid.
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