Sephora Return Policy – A Simple Version of a Never Ending Policy
If you’re not happy with your Sephora purchase, you’ve probably visited the Sephora website for it’s policy guidelines.
We don’t know how about you, our experience is not amongst the best out there.
The Sephora return policy is long, actually it feels endless to read.
However, diving into it it’s quite simple!
We actually don’t know why they are not taking the further step to simplify our experience trying to figure out the do’s and don’ts.
Anyway, below you’ll find the answers to the frequently asked questions about the Sephora return policy.
In case you still have concerns, contact us and we’ll reply ASAP!
What Is The Time Frame To Return My Sephora Purchase?
The Sephora Return policy timeframe is relatively convenient for most shoppers:
The return timeframe for most items on Sephora is 60 days from the purchase date.
Are There Any Special Terms To Keep in Mind Before Returning a Sephora Item?
Yes.
To return products to Sephora, it’s important that it’s in a new and sellable condition, otherwise it’s not guaranteed that Sephora staff will agree to receive it back from you.
Can I Return a Sephora Online Purchase?
Yes.
Per Sephora return policy, you can return an online order in 1 of 2 ways:
- Return it by mail.
- Return it to store.
How Do I Return My Sephora Item By Mail?
Click here to start your Sephora online return process.
Fill the details and follow the instructions.
You will be asked to:
- include the Sephora packing slip in the return shipment.
- Pack the order in the manufacturer’s box, or in a padded envelope to keep it safe.
- Print the Prepaid Return Label
- Drop off the package at a FedEx locations
- You can track your shipment in the link
- You will get an email confirmation upon return processing
When Will I Be Refunded?
Per Sephora return policy, it might take up to 30 days to process your return and credit your account.
(or issue an online store credit).
Are There Exceptions To Sephora Returns?
Yes.
Some items cannot be returned to Sephora due to shipping restrictions.
Can I Return a Sephora Order to a Store?
Yes.
You can visit any Sephora store to return a Sephora item, purchased from Sephora.com (or from a 3rd party marketplace), as long as it’s within the 60 days of purchase.
The returned items will be checked by Sephora staff.
If the item is found to be eligible for a return, the refund will be provided immediately.
Can I exchange a Sephora Item?
Yes, there is also the option to exchange the items.
It is applicable only when the items are available in stock.
Please don’t forget to have your Sephora packing slip with items returned.
Sephora Return Without Receipt – Is it Possible?
Yes, you can return items to Sephora without a receipt.
Actually, your receipt can be regenerated through your packaging slip or return label.
If not that, it can be regenerated using the payment method used during the purchase.
I Got a Gift. Can I return it?
Yes.
If you want to return your gift, before mailing the shipment back to Sephora please call 1-877-SEPHORA (1-877-737-4672) to set the returned gift shipment under your account ad not under the person who bought it for you.
According to current Sephora return policy, the refund will be in the form of an online store credit.
You will be able to use whenever you want on Sephora. website.
You can call 1-877-SEPHORA (1-877-737-4672) to use your online credit.
I bought a Sephora Item at Kohl’s. Can I Return it to Sephora?
No, unfortunately the Sephora return policy does not allow you to do that.
If you purchased Sephora at Kohl’s, you cannot return or exchange it in one of Sephora stores.
You will need to return your purchase to one of Sephora at Kohl’s stores.
You will find further info about that here: Sephora at Kohl’s
I bought a Sephora Item at JC Penny. Can I Return it to Sephora?
No, unfortunately the Sephora return policy does not allow you to do that.
If you purchased Sephora at Kohl’s, you cannot return or exchange it in one of Sephora stores.
You will need to return your purchase to one of Sephora at JC Penny stores.
You will find further info about that here:
https://www.sephora.com/beauty/jcpenney
Is There a Sephora Near Me?
For a Sephora near you, you can visit the Sephora stores list here
You can also check for a Sephora near me store in Google maps.
Yelp has a Sephora locations list with reviews.
How do I Contact Customer Service at Sephora?
If you have an unanswered Sephora return policy question, you can reach out to Sephora customer service, or otherwise contact us and we’ll try to help.
